Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Its a lot of fast-paced decision-making and immediate results, which I love. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. We socialize after work a lot. DM if interested. Uber 52bd9. This role has the remit of shaping our Drive restaurants . You can see how cohorts consistently increase their spend on DoorDash. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. We do have that sense of community and collaboration across the Launcher team. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. The best data is useless when you cant put it to action. Are deliveries being made on time? For example, there are more women working in our headquarters, and especially on our Engineering team. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. How quickly can you pivot to make day two a different story? Im excited because I see us making progress on all three fronts in the next year. How can we solve it? . Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Your job seeking activity is only visible to you. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. Ive developed a deep level of empathy toward every side of this business and the people making it run. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. from the events that happen pre- and post-transaction. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. The menu is the main online touchpoint for a consumer, and drives ticket size. Listen as if youre wrong.. One is delivery volume: Are we getting more orders and growing every day? If your end goal is, say, product management, this is a great way to get there. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. DoorDash has done exactly that. At DoorDash, data is what drives the " Get 1% better every day " goal. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Experiencing those lows made us a sharper and scrappier team. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? We also pick the brains of any Launchers who visit our office. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. Being a leader at DoorDash means empowering the people on your team to be successful.. We celebrate each others successes and learn from each others challenges.. CNBC: Can you tell me more about the early DoorDash days? or generally what the interview rounds look like? Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. I joined the company two years ago as an Operations Manager. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. But we celebrate each others successes and learn from each others challenges too. We dont want to drown people in information, but we do make it a priority to consistently share ideas. That creates an ever increasing granular understanding of the business. It makes people order more. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. How big is the problem? RIP DoorDash hiring process. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. Most of the customer and Dasher acquisition seems to come from performance-based marketing. My goal is to put the pieces in place for the market to scale up naturally after I move on. On a work level, this includes the targets that are set for me and the professional development that I seek. Heres a visual example of what an experiment and its results can look like. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Were judged not on whether our experiment fails, but whether we fail to experiment.. DoorDash also values experimentation. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Date Published: 12/20/2021. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. 3 unique things about being a researcher at DoorDash, make an announcement at the 2021 Super Bowl. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. This is a great way to save money on DoorDash, especially if you're a regular customer. Data is a real-time snapshot *Data is delayed at least 15 minutes. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Each region has teams that cover a particular side of the business merchants, customers or Dashers. The Launchers walk the talk they do deliveries themselves. 22 17 Related Topics A data platform that drives intelligence and automation. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Does the offering work? Amazon Prime and a Costco membership come to mind, for a comparison. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. PwC, Go to company page Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? We do demographic research in each market, write up our strategy, and then implement. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Uber, Go to company page If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. Referrals increase your chances of interviewing at DoorDash by 2x. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Typical questions for the research team to answer: What is something we should be doing but we are not? Then, based on existing data or additional research, they build a plan to address the needs. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. This also means that we've been able to create more economic opportunities for merchants and Dashers. Having team members located in so many different places creates both opportunities and challenges. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. 2023 CNBC LLC. Requires multiple case studies and a take home assessment. We need to address it strategically. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. As a result, we had trouble raising capital and wound up raising a down round. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. The organization is divided into seven regions across the U.S. and Canada. Bain & Company When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. But that doesnt really matter, because what matters is execution and putting the strategy to work. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. Whatever Im doing, I have to understand whats happening on the ground. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Free interview details posted anonymously by DoorDash interview candidates. In my current role, I work under both time and very lofty accuracy goals. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. The whole process takes six to eight weeks. If this were a play, I would say we just finished act one this year. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Interested in joining the team? A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. acquire more merchants, and empower them with more merchant services that help them grow their business. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Thats a ton of operating leverage and drives up the LTV / CAC ratio. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. make each market and order more efficient. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. You always have that sounding board, so youre never really alone. What should the end-to-end experience look like? Contribution Profit (CP) is around 58% of GOV for the following years. + View 9 more replies. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. 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