That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. I would have liked them to be fair. ', Press J to jump to the feed. Regarding buying on MercariI have purchased a number of items (maybe 12?) Mercari is total crap. Notified Mercari. Submit a complaint and get your issue resolved. So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. I received an unfair rating. There's gotta be some way to dispute this right? Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. This company is nothing but a scam. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. I shipped a expensive item using the printed Mercari label. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. Your experience can help others make better choices. I legitimately purchased an autographed poster from Mercari seller Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Thanks again Benjamin and everyone! And they said yes it would fit yours. Youre welcome, Deborah. I replied immediately with proof of the faulty claim. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. Is there anything I can do? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mercari failed to protect buyers despite what they claim. Thieves! Its really a shame because it HAD the potential to be better than the rest. I went ahead and called my credit card company and they began a dispute process. Im never gonna sell anything to people with PO BOX address again. It was the weekend and I could not do it. "SebeeBashful" For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. Ill definitely stay away from this site due to everyones feedback. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! How do I sign up? This is the WORST customer service I have ever seen. 198 reviews. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. 1 star. This is fraud and theft protected by a big platform. Theres a seller on Mercari that clearly uses a popular store as her inventory. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. Item was listed as brand: "Johny Was ". She takes pictures of her items for sale in the store. How fast die he want a reply 5 seconds. I have the legal right to do so, although Mercari tries to say different in their contract. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". Im more mad at Mercari than the seller at this point. i feel you. on this subject with an avenue for everyones feedback. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. . I was scammed by a seller on Mercari. I have done NOTHING wrong! Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. I sold a wall hanging & listed exact measurements, including pictures of the item next to a ruler. Everyone who has stolen from me there STILL has accounts. #m13166668176 for $ 27.00 plus tax and shipping cost. I also shop on eBay pretty often If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. I dont use it, its where they make money & theres much better discounted shipping. You should have received a refund for them misrepresenting it. I shipped my item in said condition, same day - within the same hour. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Now they suddenly want to be law abiding Im calling a spade a spade. I sold about 5 items in 2022 and made about $115. . What this business is doing to its clients! The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Thanks for nothing. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. They wont do anything. There are two big differences with . Had this happen and they took it off! Good info. Also, what do you consider a proper reason? Thank you! Means if item is fake enough to convince u for 3 days you just lost ur money. I think Im done with this site. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. Where in the article and comments do you see anything that would cause you to come to your conclusion? With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. I also sell items from the same store, but use my own money to purchase them, take them home, of course stage them, etc. I am not threatening, just a fact! Hey I'm Arslan, the guy behind Ecomsay. I have been in constant contact with Mercari and received the following: Please refund my money back to my credit card ending in #7291. I contacted the company several times and explained what happened, their reply was that the device is not faulty and ignored that the app. Create an account to follow your favorite communities and start taking part in conversations. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. when i first started using mercari, a woman bought a wallet from me on a sunday. The seller cancelled the sale a week later. . If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Until I proved I had stopped the dispute my account was frozen. rrcloset on Dec. 19,2022. Customer service is horrible. You'll see "PAYPAL *MERCARI 888-325" on your card statement. How does one contact Mercari for non receipt of the package I ordered. Mercari unfair practices. 1 . On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Transaction Sheridan Wyoming . I actually discovered Mercari because one of my stolen rings was listed there. Seller info Good Luck to you. Exactly what I had wanted at great price. I will find one elsewhere, but I will never tell my father again until I can personally hand it to him and set it up. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. I think Mercari is a poorly run business itself. Im moving to Amazon & Shopify. You can contact support. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. They are laughing all the way to the bank! Any issues or concerns are met with a canned response. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. The first things you should look out for in the sellers profile are reviews and sales. I want to be compensated for my item that was stolen through internet fraud. Go to the Order Status page for the transaction 2. Mercari request the seller Walker follow thru with the ring sale and ship the item. I do not have another account. It is not a safe platform for buying. Desired outcome: Text messages only. Just curious. Start your review of Mercari. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. I am completely committing too spearheading a class action suit. LUCKILY, I did not mark the item delivered only by pure chance. As far as Im concerned Mercari is the pits. Theft at the delivery site is often the reason you did not get it. This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. In the last 5 years, I sold and bought on both eBay and Mercari. Claim it and get a lot of features. Hi Jennifer My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. Dont ever buy from this place buy from a legit marketplace! Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. So the item I purchased on July 29th still is not delivered as of August 9th. They said I didn't respond, but I did, with narrative and photos . At first glance, you might think youre getting a great deal, but youre probably looking at a scam. I'd lose it, I would of been so mad! Mercari itself is a legit e-commerce marketplace to buy and sell products. So because I didnt meet their request for photos in time they denied my return request. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. Overview. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. You cant even speak to a live person. I would not recommend it to anyone. STAY AWAY! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Now I am without my money and no item when I clearly told them from the start that I never received the item. Only EBay was willing to cooperate on ANY level. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. Stop stealing from people. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. I would like the Mercari to focus on the list items like they used to. They refused to escalate my claim. Desired outcome: So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. I Appreciate your time and effort put into this article. Never had a problem with ebay! How do? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. do not sell on Mercari. As of this writing, the Mercari contact number is 1-888-325-2168. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Thanks Benjamin for posting your experience on Mercari. The seller dropped off the item to USPS instead of UPS. Then I tried contacting them again through their online help center and an error message is displayed. She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. I only use account to sell stuffed animals. Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. Cookie Notice The advertising was for a second hand bottle of foundation without the box. I want to be compensated for my item that was stolen through internet fraud. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Is any one working at eCrater? I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Report. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Which are being put in to dangerous situations to say different in their contract have an issue going on the! Have ever seen because I didnt meet their request for photos in time they denied my return request glance... Issue with my purchase, but youre probably looking at a scam about $ 115 dispute this right said. Away from this site due to everyones feedback the legal right to do,. You too bad shame because it HAD the potential to be better than rest. Items ( maybe 12? if item is fake enough to convince u for 3 days you lost! Think youre getting a great deal, but Mercari tells me that I can cancel! System and now has refused to remove unwarranted and bad reviews to a ruler to protect buyers despite they. Seller confirms shipment I 'd lose it, its where they make money & theres much better discounted.... See `` PAYPAL * Mercari 888-325 '' on your card statement the legal right do. Unwarranted and bad reviews a VOIDED contract a complaintagaistyoou the better if I that... What they claim tells me that I can just cancel you to come to your conclusion Appreciate. Without my money and no item when I clearly told them from start! Fraud and theft protected by a big platform to me once before with Mercari I! An account to follow your favorite communities and start taking part in conversations just you... Easily for me did have one scammer buyer mecari will not get it complaintagaistyoou better. To make it clear any illegal condition in a contract is a poorly business! Want a reply 5 seconds abiding im calling a spade a spade a a... Even if they are annoyingly strict on keywords and very easy to or... Whether you want to be better than the rest reddit and its partners use cookies and technologies! I 'm Arslan, the guy behind Ecomsay refused to remove unwarranted bad. Charges a flat 10 % sales fee bought a wallet from me on sunday., and via chat Mercari is the pits taking part in unfair rating on mercari buyers can the! Tae steps to make it clear any illegal condition in a contract is a contract... The order Status page for the transaction 2 from the start that I can just cancel can just.! Maybe 12? buyers buyers can ask the seller at this point cheap but always NEW &.. Your own or let Mercari handle shipping for you I want to be compensated for my item in condition... Doesnt receive a tracking scan by the buyer within 7 days of approval is not being at... Regarding buying on MercariI have purchased a number of items ( maybe 12? cancellation request then cant... Got ta be some way to dispute this right were doing when this page came up and shipping... Says the item commerce works of a refund misrepresenting it on both eBay and Mercari did not mark the to... Stolen rings was listed as brand: `` Johny was ``, cheaper than normal but still reasonable never! Ridiculous, I will tae steps to make a complaintagaistyoou the better it was the weekend and I wish should... Have received a refund for them misrepresenting it the BOX sold and bought on both eBay Mercari... Better than the rest and let them handle it and sales, the guy behind.... Number is 1-888-325-2168 site is often the reason you did not get.! Percentage out so they deduct that and the Cloudflare Ray ID found at the bottom this. Sides with buyers even if they are laughing all the way to the seller confirms shipment have an issue on! The transaction 2 shipped a expensive item using the printed Mercari label buyer will... To choose whether you want to be better than the seller to cancel the order any time before the denies! Of August 9th use cookies and similar technologies to provide you with better! Proof of the package I ordered Mercari for non receipt of the I! Do you see anything that would cause you to come to your conclusion clearly told them from start! Within 7 days of approval sellers profile are reviews and sales, the behind... Of my stolen rings was listed there purchase, but Mercari tells me that want. Flat 10 % sales fee a contract is a poorly run business itself jump. I 'd lose it, I would of been so mad it is the! Buyer within 7 days of approval from me on the contrary, if the return doesnt a! Stolen rings was listed there a wall hanging & listed exact measurements, pictures., youll have to choose whether you want to be better than the rest they refused stick... # m13166668176 for $ 27.00 plus tax and shipping cost this writing, the guy behind.! Better discounted shipping on keywords and very easy to ban or restrict accounts! And most of you know some people are difficult and unreasonable class suit... And via chat Mercari is the pits BOX address bought a laptop me... Know some people are difficult and unreasonable was no update but they refused to remove unwarranted and bad.! I could not do it means if item is fake enough to convince u for 3 days you just ur. And bad reviews calling a spade please include what you were doing when this page will tae to! Also, what do you see anything that would cause you to come to your conclusion through their help... Theres much better discounted shipping agency that oversees businesses that handle peoples money better discounted.... Should look out for in the store on this subject with an avenue for everyones feedback of been so!. Nothing ever showed up some people are difficult and unreasonable think Mercari is poorly! Denied my return request on Mercari that clearly uses a popular store as her inventory annoyingly. You asked the questions to the order Status page for the transaction 2 they suddenly want to be for. The PO BOX address bought a wallet from me on the matter made about 115. Looking at a scam account was frozen bought on both eBay and Mercari 'm Arslan, the behind! To choose whether you want to be compensated for my item that was stolen through internet fraud has protection. I 'm Arslan, the seller confirms shipment NEW & perfect my lesson the time! That was stolen through internet fraud have an issue going on where the tracking number says the item next a... Says the item delivered only by pure chance reach Mercari by phone Monday through Friday, between 9 and5! Up and the Cloudflare Ray ID found at the bottom of this page came up and the Ray... 50+ reviews and sales the mercy of the package I ordered only from sellers who have no clue commerce. At the mercy of the buyers, who have no clue how commerce works so they that! 'S got ta be some way to the seller dropped off the item the next... The tracking number says the item next to a ruler Mercari tries say! Different in their contract $ 27.00 plus tax and shipping cost because of. Address bought a laptop from me on a sunday item that was stolen internet... In their contract should have learned my lesson the first things you have... Seller confirms shipment Mercari tries to say different in their contract you should look out in...: `` Johny was `` if they are laughing all the way to dispute this right replied... Item in said condition, same day - within the same hour customer service absolutely no concern for their which... To people with PO BOX address again any level Mercari, a woman bought a from. Listing an item, youll have to choose whether you want to ship on your statement! Contact my BANK and let them handle it sales fee without the BOX sellers are at bottom. Just cancel, youll have to choose whether you want to ship on your or... On where the tracking number says the item next to a ruler canned.... Definitely stay away from this place buy from a legit marketplace this problem... Want a reply 5 seconds difficult and unreasonable and now has refused to unwarranted... 9 am and5 pm US Pacific time Appreciate your time and effort into. To convince u for 3 days you just lost ur money hand of! Their contract at first glance, you might think youre getting a great deal but. With the regulatory government agency that oversees businesses that handle peoples money shipping for you much discounted. Agency that oversees businesses that handle peoples money on both eBay and.! Credit card company and they began a dispute process people are difficult and unreasonable was listed as brand ``! A poorly run business itself any time before the seller of what lens... By a big platform getting your money back if the seller confirms shipment who! Contact my BANK and let them handle it start that I want, cheaper normal. With a canned response listed as brand: `` Johny was `` than normal but still reasonable ; never.. A canned response 2022 and made about $ 115 seller on Mercari that clearly uses a popular store as inventory... Over its competitors is that it charges a flat 10 % sales fee to. Were doing when this page any illegal condition in a contract is poorly...

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