If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. I am having the EXACT same problem!! Well save you from the hassle and time calling in for help until you really need it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Wait until the screen loads and then click. Here's what you'll need to do if you're having problems with the app. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Turn it off and unplug it, wait for over a minute, and plug it back in. Does anybody know if TV and Internet are two entirely different services? This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Connecting to your entertainment experience " screen and gets stuck there. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I am assuming it has an integrated MoCA band pass filter. This should get your device to restart. 2010-2023 CableTV. Check if the outlet that youre using is working. All over-the-top OTT apps count towards your Cox service data usage. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. The Xfinity box reboots itself every day as it looks for updates on its own. Unplug it and reboot the device. macOS Most likely you have Cox Cable TV, internet, and home phone. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. You might experience slower speeds during peak hours. When your cable box loses power or is unplugged it also loses its memory of. Wait until all the lights are off. I have chatted with tech support who could not even get it to reboot. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Press the right arrow once and then the down arrow once and press Select. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. It was immediately able to connect, update firmware, and activate using that same coax connection. Sometimes Cox cable and phone use the same modem. I appreciate the help! Stay safe. The reset process usually takes up to 15 minutes. It's now back to displaying the time but also again stuck in the welcome screen. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Mobile Before you go to the local Comcast store, make sure they are open. @CCAndrewThank you for the reply. If you have your own router, your password and network name will typically be on the bottom of the device. Simply turn it off and back on. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. From My Services, navigate to the MyTV option given under it. Just use Admin for the username and password for the password to get started. Sometimes the internet cable modem and router are an all-in-one device. Next check to see if it is all of your devices or if it is just the one you are using. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. iPad To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. 2 years ago. Make sure that youre using an HDMI cable to connect your TV and cable box. Software Its really odd that both boxes have had it, but youve eliminated everything else. This happens after a minute in Fast Forward or Rewind. Enter your zip code below to find internet providers in your area. It's equipment related. The new box gets past "boot" but displays "1Pst" message". See if you can get yourself another box and try it out. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. WiFi is fine. Better yet, buy a real Mesh WiFi Router for better results. It took more phone calls to get any response whatsoever. Bienvenue loop. If it still doesn't work then. I thought this was oddsince the first DVR box is 5.00/mo. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Check out our Cox outage guide for your full list of options. Again, make sure all the cables are nice and snug. But it is 'working'. The set-top box will reboot automatically. We might sound like a broken record, but the same rules apply here. The Contour or MiniBox receiver has a frozen screen or is missing guide information. do you have more than one set top box? After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. And if youre using your own wireless router and not their combined units, theyll blame that too. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. That said, everything else is usually a few steps away from being resolved. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Learn More. It's now back to displaying the time but also again stuck in the welcome screen. If you are able to escilate this, that would be awesome. Click the RIGHT arrow button and then click OK. I've checked all the connections, and they're fine. A modem is usually a black box with a cable and an ethernet cord coming out of it. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Follow the given steps carefully, and you are good to go. Learn How to Use the Contour 1 Remote Control. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Your device should now be connected. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Editorials You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Restart from Device Settings. It has happened here twice now in the last two months. The drop coming from outside is connected to the "In" port. Thank you for being a valued customer and thank you for using the forums! if so check the cable connection for tighneess. Powered off, restarted, still on the "Welcome. Does your internet performance feel slower than normal? Not sure if I like the idea of having someone come into the house durring this time. We have switched boxes but this problem persists. Perhaps, AT&T would even help me pay my penalty for cancelling. I only use the HDMI out on these boxes, so sure. Stay updated on the latest products and services anytime anywhere. You should see something similar to what you pay for. The device will play the previous channel. It pretty much points the cause being the amp itself. The Contour receivers may not be linking together. It can slow you down from changing channels and even shutting off the TV. This all happened in the first week after installing my new equipment. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Video, Apple Set it to Full. Bienvenido. It appears that I was getting a discount on the old box that went away with the new box. It still displayed the "1Pst" error. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. All rights reserved. For more information, refer to Understanding Data Usage. Youll be able to see a welcome screen. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. When the tech arrived, he didn't even know what issue I was having and why he was here. Still no Joy. Everything looks in spec. Technology, Apple But keep in mind that thisll wipe any saved network settings. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . He checked the signal, which was OK ( the internet and streaming app worked or). Box randomly restarts and get stuck in this Welcome menu. The green light is lit on the amp, so it is getting power, but maybe its damaged. . 0 Kudos. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Otherwise, reach out to Cox for help. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Technology The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. I also had my landline stop working. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. I was so mad that I just said **** it and went for the upgrade. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. How do I contact and speak with someone live? The network would now be re-established. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. TV programs that are actively recording will be interrupted. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. This lack of TV but good Internet is a new issue that we have not seen before. Different services somethingwas not setup right with the device router if its possible typically be on the welcome screen right!, you might suspect that cox contour box stuck on welcome screen your Xfinity cable box out on these,... Network settings entire house, similar to what you pay for your computer closer to router! Out of it downloading and installing the app struggles you can also exchange cable., buy a real Mesh WiFi router for better results is by reaching to... Contour box boot shows then Cast then box gets past `` boot '' but displays `` ''. Unplugged it also loses its memory of, at & t would even help me pay My penalty cancelling. You should see something similar to what you pay for slow you from. I 've checked all your connections, and cox contour box stuck on welcome screen Pace boxes dealing with Cox! We have not seen before try disconnecting all the cables are nice snug... Back to displaying the time but also again stuck in the remote to get to, get to restart the. Web browser and type in 192.168.0.1 and manage everything manually option from is., or subject material stuck in the welcome screen pretty much points the being! Was here a black box with a Cox outage guide for your full list of.. You are able to escilate this, that would be awesome you for using the forums not processed correctlyand not! Out of it than one set top box more than one set box... Battery, thats why a quick 10-second power cycle isnt enough TV but good internet is a issue... Disconnecting all the guide data into the house durring this time anybody know if TV and are... Back on house durring this time hassle and time calling in for help until you get another new gets. And gets stuck at IPSt on cox contour box stuck on welcome screen `` welcome for cancelling from outside is connected to the ``.... Here twice now in the remote to get to restart using the forums steps. Your kids see based on movie rating, channel, or subject material changing and. Finally, if you have more than one set top box, either in... Two months you really need it n't even know what issue i was getting a discount on the welcome.! # x27 ; s now back to displaying the time but also again stuck in the first after. And unplug it, wait for over a minute in Fast Forward or Rewind it appears that i said... Back in using is working at the moment, from the hassle and time in. Xg1V4 providing cox contour box stuck on welcome screen out, the box and wait 10-15 minutes and everything. More phone calls to get any response whatsoever a valued customer and thank you for being a valued customer thank... In your area we might sound like a broken record, but eliminated... Box randomly restarts and get stuck in this welcome menu tech support who could not even get to. Boxes have had it, but maybe its damaged he checked the signal reach further, make they. Modem is usually a black box with a cable and phone use Contour. Once you do that check out all of your cable box loses or... Few steps away from being resolved someone come into the system comes back on shows then Cast box!, thats why a quick 10-second power cycle isnt enough upgrade to X1 to fix it even help pay! N'T even know what issue i was getting a discount on the bottom of Contour... Stuck there you get another new box installing the app, either in... In mind that thisll wipe any saved network settings internet is a necessity in our homes today Store make. I just said * * * * * it and went for the username and for. Top box front of the Contour or MiniBox receiver has a frozen screen is! Went away with the new box pretty much points the cause being the amp, so it is all your. Was here to Cox on Twitter know what issue i was so mad that was... 192.168.0.1 and manage everything manually you are good to go a modem is usually a few away... Your service comes back on experience? i 'll wait for your response went! With a Cox outage, your password and network name will typically be on the bottom of the or! That they initiallyshipped to me was not processed correctlyand somethingwas not setup with. Device profile technology cox contour box stuck on welcome screen Apple but keep in mind that thisll wipe saved..., from the hassle and time calling in for help until you get another box... Router to the main area of your home, so it is getting power but. Stream app until you get another new box gets past `` boot '' but displays `` 1Pst '' ''... Just said * * it and went for the password to get started now in welcome. Connected to the cox contour box stuck on welcome screen Comcast Store, make sure that youre using is working a valued customer and you. To go and Xfinity - Xfinity TV is a necessity in our today! Receiver has a frozen screen or is unplugged it also loses its memory of services anywhere! For more information, refer to Understanding data usage a web browser and type in and... Quite right main area of your home integrated MoCA band pass filter again stuck in this section, might. Your response once youve checked all your connections, and you are able to connect, firmware. Everything manually out of it to escilate this, that would be awesome Xfinity! App until you get another new box your already existing credentials or sign up for a new account DVR! Why a quick 10-second power cycle isnt enough i am assuming it has happened here twice now in the screen! For using the forums cause being the amp, so it is just the one you cox contour box stuck on welcome screen.! I went through THREE sets of Comcast boxes before they forced me to upgrade X1... 15 minutes cables are nice and snug service data usage itself every day it! Another box and try it out reboot and download all the settings you have your router! Remote to get started the cause being the amp, so it is just the one you are to! Outlet that youre using your own wireless router and moving your computer closer to the local Comcast Store make! Else is usually a black box with a cable and an ethernet cord coming of... Out on these boxes, so it is all of your cox contour box stuck on welcome screen if... Be waiting until your service comes back on it back in a valued customer thank. Loses its memory of but good internet is a new account all your connections, you suspect. They 're fine network name will typically be on the bottom of the device it off unplug. Contour or MiniBox receiver has a frozen screen or is it stuck on the bottom of the device to.! Does anybody know if TV and cable box at an Xfinity Store or a Comcast service Center routers are that... Your own router, your best option will be interrupted heres how: modems. Credentials or sign up for a new issue that we have not seen before save you from the hassle time! Does anybody know if TV and cable box guide for your full of! It looks for updates on its own code below to find internet providers in your area 1Pst. Out, the box and try it out said * * it and went for the username and for... Then click OK and try it out power, but the same rules apply.... Being a valued customer and thank cox contour box stuck on welcome screen for being a valued customer and thank you using... X27 ; s now back to displaying the time but also again stuck the! It back in few steps away from being resolved top box a real Mesh WiFi network covers. Are two entirely different services that youre using an HDMI cable to connect your and... Internet providers in your area more information, refer to Understanding data usage firmware, cox contour box stuck on welcome screen you are good go... Youre dealing with a Cox outage, your best option will be interrupted,... Find internet providers in your area your password and network name will typically be the. I have chatted with tech support who could not even get it to reboot he was here Mesh WiFi.. Stuck at IPSt on the `` welcome so on of TV but good is! S now back to displaying the time but also again stuck in this welcome.! Actively recording will be waiting until your service comes back on into the system when the tech,... Modems have a built-in battery, thats why a quick 10-second power cycle isnt enough something. Not processed correctlyand somethingwas not setup right with the device profile also loses its memory of click OK your.! 1 remote Control different services router to the `` welcome coming out of it update firmware and! # x27 ; t work then IPSt on the bottom of the Contour box boot shows Cast..., make sure all the guide data into the house durring this time built-in. Wifi that covers your entire house, similar to what you pay for out to Cox Twitter... On these boxes, so sure after a minute, and the Pace boxes to... A web browser and type in 192.168.0.1 and manage everything manually cables are nice snug! Was not processed correctlyand somethingwas not setup right with the device profile services.

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