You can check how long the warranty is on each model HERE. Anyone know if this still exists and what the URL is, thanks. Create an account to follow your favorite communities and start taking part in conversations. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Added on Aug 22 2011. Product Name Find your Synology product Product Availability Generally Available This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Please enter the code below to proceed. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Product Warranty: A strong password helps prevent unauthorized access to your Synology Account. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. No, your warranty continues from the original date of purchase. Do I need to register my product for warranty? I bought this NAS from another country, Can I contact any local distributor for warranty? Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. 5.4 Applicable Law. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Open the app and tap the number to approve the sign-in. The total cost will be confirmed during the registration process. Discontinued: The product is no longer manufactured. Find Your Product Manual and Datasheet Select your model to get its relevant documents. 5.1 Proprietary Rights. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. 5 In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. ), their current status, and their expiration date. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Just check the logs of the Synology NAS. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. 2 Follow step 1 of the Install Drives section to open the case. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Enjoy our services! Tap the number displayed here on your phone. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Please create a password for your Synology Account first. is bare-metal backup possible or only C: drive backup of files? Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". 3.6 Disclaimer of Warranties. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. btw, (off-topic) finally got around to trying out Duplicacy. Al Ghubaiba ( Green Line). Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. You acknowledge that the Product may be subject to U.S. export restrictions. Find the spare parts of your Synology product. Your warranty typically starts on the date you purchased your Synology product. Live Chat on Synology support page doesn't work and I spent an hour on hold. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Please enter the code below to proceed. However you can do a CSI. Export Administration Regulations. No. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Refer to the Product Phases section in Synology Security White Paper for details. Slide to complete the puzzle . Find the add-on packages available in Package Center. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. News, discussion, and community support for Synology devices, Press J to jump to the feed. 4 min read, 26 Feb 2023 You can estimate your units manufacturing date yourself by the serial number specified on your product. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Copyright 2023 Synology Inc. All rights reserved. Purchasing an extension can stretch . Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Arbitration Law and related enforcement rules. friend has an older (larger) unit ; cannot find her receipt. Technical Support: "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Watch the entire Synology 2023 annual event below. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Slide to complete the puzzle * Use 8 or more characters . For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. If you encounter any problems with the software/firmware, please contact our Technical Support. Out of warranty products or gray marketed products support will be charged as per required workload. This service will offer direct and advanced replacement services. Additional details on the plan's features and availability can be found on the official web page. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times.

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